Travel Medical protection you can count on

Make the most of trips for leisure, business, or a blend of both with cover for global destinations.

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Select coverage and protect your upcoming leisure, business or blended trip.

For Residents of

The European Union and European Economic Area

Benefits include:

Trip Cancellation and Curtailment
Emergency Medical Expenses
Personal Accident
Baggage Loss and Delay

See all benefits

For Residents of

Rest Of The World

Travel Medical Protection with benefits that include:

Emergency Medical Expenses
Personal Accident
Baggage Loss and Delay
Personal Money and Passport

See all benefits

Get a quote

Frequently Asked Questions

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

I submitted a claim; how long should it take to hear back?

Once you’ve submitted your claim, we’ll get back to you as quickly as possible and usually within 5 business days. At times the process can take longer- at most it can take up to 10 business days once we receive all the information needed to process your claim. If you are experiencing a wait that is longer than this, please reach out so we can escalate and expedite your claim.

What is Robin Assist?

Robin Assist is the brand name for our suite of services including claims and 24/7 responsive customer service, emergency travel and medical assistance from any device, any time, any place.

Our operations team consists of multi-lingual, talented humans who come from extensive travel insurance service backgrounds. Robin Assist can help arrange for emergency medical evacuations or make travel arrangements. The team also locates lost luggage, finds lawyers, interpreters, or doctors worldwide. To learn more please click here.

What is battleface travel insurance?

We’re a full-stack global company enabling customers and partners to easily select travel insurance products and services that suit their needs. Access to embedded products, relevant benefits and responsive customer service from any device, any time, any place – welcome to a better travel insurance experience. Welcome to battleface.

Do I need travel medical insurance?

Despite your best-laid plans, sometimes the unexpected happens when you’re traveling. That’s where trip insurance comes in handy. A travel medical insurance plan gives you peace of mind for your trip, whether you’re vacationing, traveling for business, or even as part of an organized tour group.

It’s more than just peace of mind. Travel medical insurance provides financial protection if your trip plans change unexpectedly, or an emergency happens. This may include reimbursing you for lost baggage, recouping costs when you have to cancel a trip unexpectedly, or even, in a worst-case scenario, providing medical evacuation in case of injury or serious illness.

Please note: battleface insurance contains reductions, limitations, exclusions, and termination provisions. Please refer to the Policy for complete details. If there are conflicts between the information on this site and the Policy, the Policy will govern in all cases. Not all products or coverages may be available in all jurisdictions.

Important Note:

EU/EEA: Insurance is underwritten by battleface Underwriting Services SRL on behalf of Lloyd’s Insurance Company S,A. (“Lloyd’s Europe”). Lloyd’s Europe is a subsidiary of Lloyd’s and is authorised by the National Bank of Belgium (NBB). battleface Underwriting Services is authorised and regulated by the Financial Services and Markets Authority in Belgium (registered number BCE.0744.970.292) and their address is Avenue des Arts 6-9, 1210 Saint-Josse-ten-Noode, Brussels, Belgium.

International: battleface insurance is underwritten by Crum & Forster SPC and administered on their behalf by battleface Insurance Services Limited, Suite 24, 80 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU, United Kingdom. battleface Insurance Services Ltd is registered in England and Wales (08317678). Registered office: Suite 24, 80 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU United Kingdom.

Non-insurance assistance services are provided by Robin Assist LLC (in CA: battleface Insurance Services dba Robin Assist).

Benefits	Sum Insured	Excess
Cancellation and Curtailment	€5,000
Medical and Emergency Expenses	€10,000,000	€250
Hospital Benefit	€25 per day Maximum €100
Personal Accident	€50,000
Baggage	€2,000	€250
Personal Money and Passport	€500	€250
Personal Liability	€500,000
Travel Delay	€50 per 12 hr period Maximum €500
Optional Upgrades	Sum Insured	Excess
Business Cover	€1,000	€100
Winter Cover	€750	€50 per person (€100 per family)
* Plans not available for residents of France, Spain, Portugal, Italy, Croatia, Hungary and Poland. * These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Benefit	Limit	Deductible
Trip Cancellation Package (Required for VA and WA residents)
Trip Cancellation	100% of trip cost (up to a maximum of $20,000 per order)
Single Occupancy	Up to trip cost
Cancel for Any Reason (Not available to NY residents)	Up to 75% of trip cost Up to 50% of trip costs in FL (Available for trip cost up to $10,000 per traveling party.)
Trip Interruption	Up 150% of trip cost
Delay Package
Trip Delay Package	Up to $200 per day and $2,500 per trip
Missed Connection	Up to $1,000 per covered trip
Baggage Package – Excess
Baggage and Personal Effects	Up to $2,500	$100 deductible applies
Baggage Delay	Up to $100 per day and $500 per trip
Travel Medical Package – Excess (Required for IN residents) AK, CO, ID, ND, NH – Primary
Travel Medical Expense – Adventure sports included	Up to $100,000 ($50,000 for NH residents)	$50 deductible applies
Emergency Dental	Up to $750
Emergency Evacuation and Repatriation of Remains	Up to $500,000 ($1,000,000 for NH residents)
Accidental Death & Dismemberment	Select $100,000, $250,000, or $500,000 ($50,000 maximum for NH residents)
Pet Medical Package (Not availble for FL residents)
Pet Medical Expense	Up to $2,000	$100 deductible applies
Pet Return	Up to $500
Rental Vehicle Damage – Primary (Not available to FL residents)	Up to $35,000 per rented vehicle	Primary $250 deductible for loss greater than $2,000
Vacation Rental Damage	Select $1,500, $3,000 or $5,000 per vacation rental reservation
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

Benefit	Limit	Deductible
Trip Cancellation	Up to $30,000
Trip Interruption	Up to 150% of trip cost, to a maximum of $30,000
Single Occupancy	Up to trip cancellation maximum
Trip Delay	$250 per day to a maximum of $2,500
Missed Connection	$750
Security Evacuation	$50,000
Baggage and Personal Effects	$1,500 per-item restrictions apply Sporting Equipment Coverage Included	$0 Deductible
Baggage Delay	$250 Sporting Equipment Delay Included
Travel Medical Expense	$50,000	$0 Deductible
Hospital Room and Board	$200 per day
Emergency Dental	$750	$0 Deductible
Emergency Evacuation and Repatriation of Remains	$500,000
Optional Coverage: The following will be included if elected and appropriate costs have been paid. Cancel For Any Reason, reimburses up to 75% of trip cost (50% within the state of FL). Not available to NY residents. You must purchase prior to final trip payment, insure your full trip cost, and cancel before 48 hours of scheduled departure. Other benefits include: · Available coverage for Pre-Existing Medical Conditions. The Pre-Existing Medical Condition exclusion is waived if the full cost of all nonrefundable payments are insured and the plan is purchased prior to final trip payment. · No exclusion for mental, nervous or psychological disorders.

Standard Benefits	Limit	Excess
Trip Interruption	US $2,000
Emergency Medical Expenses and Repatriation	US $10,000,000	US $250
Hospital Benefit	US $25 per day Maximum US $100
Personal Accident	Up to US $50,000
Baggage Loss or Delay	Up to US $2,000	US $250 or US $50
Personal Money and Passport	US $500 Limited to US $250 in respect of cash	US $250
Personal Liability	UUS $500,000

Optional Benefits	Limit	Excess
Business Extension	Up to US $1,000	US $100
Winter Sports (Ski Equipment)	Up to US $750	US $50 or US $100
Increased Personal Accident	Up to US $250,000
Increased Baggage	Up to US $10,000	US $50
Please see the full underwriting disclosures here. *These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Benefits	Sum Insured	Excess
Cancellation and Curtailment	£5,000
Medical and Emergency Expenses	£10,000,000	£250
Hospital Benefit	£25 per day Maximum £100
Personal Accident	£50,000
Baggage	£2,000	£250
Personal Money and Passport	£500	£250
Personal Liability	£500,000
Travel Delay	£50 per 12 hr period Maximum £500
Optional Upgrades	Sum Insured	Excess
Business Cover	£1,000	£100
Winter Cover	£750	£50 per person (£100 per family)
*These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Standard Benefits	Sum Insured	Excess
Emergency Medical	Unlimited	Yes
Funeral Expense Abroad	AUD 20,000	No
Hospital Benefit and Confinement	AUD 50 per day Up to AUD 1,000	No
Airfare Reimbursement	Up to AUD 2,500	Yes

Optional Benefits	Sum Insured	Excess
Trip Cancellation	Up to AUD 40,000	Yes
Trip Interruption	Up to AUD 40,000	Yes
Travel Delay	AUD 50 per 6 hours Up to AUD 2,000	No
Personal Accident	AUD 25,000	No
Personal Liability	Up to AUD 2,500,000	No

Luggage and personal effects	Up to AUD 10,000	Yes
*Note that not all benefits apply and will depend on whether you have selected them (and are reflected on your Certificate of Insurance). Terms, conditions, exclusions, limits and sub-limits apply. Please read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for further details.