Custom travel protection you can count on before and after your business trip

Keep up with the trends and combine your business with your leisure trip. Customize coverage for those extra few days away after the work is done.

Select coverage for an upcoming trip and protect your bleisure travel.

For Residents of

Australia

Customise your bleisure travel policy and only pay for what you need. Available benefits include:

Trip Cancellation & Interruption
Coverage for pre-existing conditions
24/7 worldwide travel assistance
Missed Connection

See all benefits

For Residents of

Rest Of The World

Make the most of trips for leisure, business or a blend of both with cover for global destinations. Available benefits include:

Trip Cancellation & Curtailment
Emergency Medical Expense Coverage
24/7 worldwide travel assistance
Baggage Delay & Loss

See all benefits

For Residents of

United States

Customize your bleisure policy and only pay for what you need. Available benefits include:

Trip Cancellation Package
Trip Interruption
Cancel For Any Reason
Trip Delay Package

See all benefits

For Residents of

United Kingdom

Customise your bleisure policy and only pay for what you need. Available benefits include:

Trip Cancellation Package
Trip Interruption
Cancel For Any Reason
Trip Delay Package

See all benefits

Frequently Asked Questions

I have a claim to submit. How do I submit it?

If something happens before or during your trip and you want to use your travel insurance, you can file a claim with us.

We recommend bringing a print-out of your insurance documents with you when travelling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:

1. Telling us about the incident that caused your claim

2. Specifying the financial loss you want reimbursed

3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

I submitted a claim and haven’t heard back. How long should it take?

Once you’ve submitted your claim, we’ll get back to you as quickly as possible and usually within 5 business days. At times the process can take longer – at most it can take up to 10 business days. If you are experiencing a wait that is longer than this, please reach out so we can escalate and expedite your claim.

What is battleface travel insurance?

We’re a full-stack global company enabling customers and partners to easily select travel insurance products and services that suit their needs. Access to custom-built embedded products, relevant benefits and responsive customer service from any device, any time, any place – welcome to a better travel insurance experience. Welcome to battleface.

What is Robin Assist?

Robin Assist is the brand name for our suite of services including claims and 24/7 responsive customer service, emergency travel and medical assistance from any device, any time, any place.

Our operations team consists of multi-lingual, talented humans who come from extensive travel insurance service backgrounds. Robin Assist can help arrange for emergency medical evacuations or make travel arrangements. The team also locates lost luggage, finds lawyers, interpreters, or doctors worldwide. To learn more please click here.

Do I need travel insurance?

Despite your best-laid plans, sometimes the unexpected happens when you’re travelling. That’s where travel insurance comes in handy. A travel insurance plan gives you peace of mind for your trip, whether you’re vacationing, travelling for business, or even as part of an organised tour group.

It’s more than just peace of mind. Travel insurance provides financial protection if your travel plans change unexpectedly, or an emergency happens. This may include reimbursing you for lost baggage, recouping costs when you have to cancel a trip unexpectedly, or even, in a worst-case scenario, providing medical evacuation in case of injury or serious illness.

Important Note:

USA: battleface Travel Insurance plans are underwritten by Spinnaker Insurance Company (an IL Corporation, NAIC# 24376), with administrative office at One Pluckemin Way, Suite 102, Bedminister, NJ 07921. Plans are offered and administered by battleface Insurance Services LLC, 45 East Lincoln Street, Columbus, OH 43215, National Producer Number 18731960 (FL License number L107363/CA License number 0M75381). Travel Retailers offering this plan may not be licensed insurance producers and cannot answer technical questions about the terms, benefits, exclusions, and conditions of this insurance or evaluate the adequacy of your existing insurance. Your Travel Retailer may be compensated for the purchase of a Plan and may provide general information about the Plans offered, including a description of the coverage and price. The purchase of this Plan is not required in order to purchase other travel products or services offered by your Travel Retailer. This is a brief description of the coverage provided under policy series RIG-1000. The Policy will contain reductions, limitations, exclusions, and termination provisions. Please refer to the Policy for complete details. If there are conflicts between the information on this site and the Policy, the Policy will govern in all cases. Not all products or coverages may be available in all jurisdictions.

UK: Insurance is underwritten by battleface Insurance Services Limited on behalf of certain underwriters at Lloyd’s of London. battleface Insurance Services Ltd. is authorised and regulated by the Financial Conduct Authority in the UK (registration number 774757 ). Their registered address is Suite 24, 80 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU, UK.

EU/EEA: Insurance is underwritten by battleface Underwriting Services SRL on behalf of Lloyd’s Insurance Company S,A. (“Lloyd’s Brussels”). Lloyd’s Brussels is a subsidiary of Lloyd’s and is authorised by the National Bank of Belgium (NBB). battleface Underwriting Services is authorised and regulated by the Financial Services and Markets Authority in Belgium (registered number BCE.0744.970.292) and their address is Avenue des Arts 6-9, 1210 Saint-Josse-ten-Noode, Brussels, Belgium.

AU: Insurance is administered by battleface Insurance Services Pty Ltd (ABN 28 650 606 045, AFSL 536280) and is underwritten by Pacific International Insurance Pty Ltd (ABN 83 169 311 193). Any advice provided is general advice only. Prior to purchasing, please consider your financial situation and needs and read the Product Disclosure Statement (PDS) & Financial Services Guide (FSG) and Target Market Determination (TMD).

International: battleface insurance is underwritten by Crum & Forster SPC and administered on their behalf by battleface Insurance Services Limited, Suite 24, 80 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU, United Kingdom. battleface Insurance Services Ltd is registered in England and Wales (08317678). Registered office: Suite 24, 80 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU United Kingdom.

Non-insurance assistance srervices are provided by Robin Assist LLC (in CA: battleface Insurance Services dba Robin Assist).

Standard Benefits	Sum Insured	Excess
Emergency Medical	Unlimited	Yes
Funeral Expense Abroad	AUD 20,000	No
Hospital Benefit and Confinement	AUD 50 per day Up to AUD 1,000	No
Airfare Reimbursement	Up to AUD 2,500	Yes

Optional Benefits	Sum Insured	Excess
Trip Cancellation	Up to AUD 40,000	Yes
Trip Interruption	Up to AUD 40,000	Yes
Travel Delay	AUD 50 per 6 hours Up to AUD 2,000	No
Personal Accident	AUD 25,000	No
Personal Liability	Up to AUD 2,500,000	No

Luggage and personal effects	Up to AUD 10,000	Yes
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Benefit	Limit
Trip Cancellation Package (Required for VA and WA residents)
Trip Cancellation	100% of trip cost (up to a maximum of $20,000 per person)
Single Occupancy	Up to trip cost
Cancel for Any Reason (Not available to NY residents)	Up to 75% of trip cost Up to 50% of trip costs in FL
Trip Interruption	Up 150% of trip cost
Delay Package
Trip Delay Package	Up to $200 per day and $2,500 per trip
Missed Connection	Up to $1,000 per covered trip
Baggage Package – Excess
Baggage and Personal Effects	Up to $2,500 $100 deductible applies
Baggage Delay	Up to $100 per day and $500 per trip
Travel Medical Package – Excess (Required for IN residents) AK, CO, ID, ND, NH – Primary
Travel Medical Expense – Adventure sports included	Up to $100,000 ($50,000 for NH residents) $50 deductible applies
Emergency Dental	Up to $750
Emergency Evacuation and Repatriation of Remains	Up to $500,000 ($1,000,000 for NH residents)
Accidental Death & Dismemberment	Select $100,000, $250,000, or $500,000 ($50,000 maximum for NH residents)
Pet Medical Package (Not availble for FL residents)
Pet Medical Expense	Up to $2,000 $100 deductible applies
Pet Return	Up to $500
Rental Vehicle Damage – Primary (Not available to FL residents)	Up to $35,000 per rented vehicle- Primary $250 deductible for loss greater than $2,000
Vacation Rental Damage	Select $1,500, $3,000 or $5,000 per vacation rental reservation
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

Benefit	Limit
Trip Interruption	US $2,000
Emergency Medical Expenses,Evacuation and Repatriation of Mortal Remains	US $10,000,000 (excess US $250)
Hospital Benefit	US $25 per day, maximum US $100
Personal Accident	up to US $5,000
Baggage Loss or Delay	up to US $2,000 (excess US $250 or US $50)
Personal Money and Passport, limited to 250 in respect of cash	US $500 (excess US $250) *** Limited to US $250 in respect of cash
Trip Delay	Maximum US $200 per day up to US $2,500
Missed Connection	Maximum of US $1,000 per covered trip
Personal Liability	US $500,000
Optional Benefits	Limit
Business Extension	up to US $1,000 (excess US $100)
Winter Sports (Ski Equipment)	up to US $750 (excess US $50 or US $100)
Personal Accident	up to US $250,000
Baggage	up to US $10,000
Important notes: Winter Sports optional cover, where selected, does not extend to the Personal Liability benefit under Section G of the policy Travellers up to the age of 79 can purchase this product. Cover for illness is not available for those aged 75 years or over

Benefit	Limit
Trip Cancellation Package
Trip Cancellation	100% of trip cost (up to a maximum of $20,000)
Single Occupancy	Up to trip cost
Cancel for Any Reason	Up to 75% of trip cost Up to 50% of trip costs in FL
Trip Interruption	150% of trip cost
Delay Package
Trip Delay	Maximum $200 per day up to $2,500
Missed Connection	Maximum of $1,000 per covered trip
Baggage Package – Excess
Baggage and Personal Effects	$2,500 $100 Deductible
Baggage Delay	$100 per day up to a maximum of $500
Travel Medical Package – Excess AK, CO, ID, ND, NH – Primary
Travel Medical Expense – Adventure sports included	$100,000 $50,000 in NH $50 Deductible
Emergency Dental	$750
Emergency Evacuation and Repatriation of Remains	Up to $500,000 Up to $1,000,000 in NH
Accidental Death & Dismemberment	$100,000 or $250,000 or $500,000
Pet Medical Package
Pet Medical Expense	Up to $2,000 $100 Deductible
Pet Return	Up to $500
Rental Vehicle Damage – Primary	Up to $35,000 per rented vehicle- Primary $250 Deductible for loss greater than $2,000
Vacation Rental Damage	$1,500 or $3,000 or $5,000
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

COVERAGE	MAXIMUM LIMITS PER ANNUAL POLICY TERM
Trip Cancellation	Select your limit: $1,500 / $3,000 / $5,000
Trip Interruption	150% of Trip Cancellation Limit
Single Occupancy	up to Trip Cancellation Limit
Trip Delay	$200 per day up to $1,000
Missed Connection	$1,000
Baggage and Personal Effects	$2,000 / $1,000 per item
Baggage Delay	$100 per day, up to a maximum of $750
Travel Medical Expense	$250,000 / $50,000 in NH
Emergency Dental	$750
Hospital Room & Board	$200 / day
Emergency Evacuation and Repatriation of Remains	$500,000
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.