Travel Protection For Group Tours And Private Trips

On The Go Tours have partnered with top-rated global travel insurance provider, battleface, to offer travelers comprehensive protection for an upcoming trip.

Start your quote or review all the available benefits and services below.

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+ One Plan, Multiple Benefits

+ Group Tours or Private Trips

+ 24/7/365 Travel Assistance Services

Comprehensive Coverage For Group Tours & Private Trips

Included Plan Benefits:

✔️ Trip Cancellation

✔️ Trip Interruption

✔️ Trip Delay

✔️ Baggage & Personal Effects

✔️ Baggage Delay

✔️ Travel Medical Expenses

✔️ Emergency Dental

✔️ Hospital Room & Board

✔️ Available Coverage for Pre-Existing Conditions

✔️ Emergency Medical Evacuation

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Travel Assistance Services

Every On the Go Tours plan comes with a full suite of travel services. Here are just some of the services you can count on when you buy through On The Go Tours.

Medical Assistance

Medical referrals
Medical case management
Dental/vision/hospital referrals
Medical payment arrangements
Emergency Rx assistance

Travel Assistance

Emergency travel arrangements
Embassy/consulate information
Missed connections coordination
Lost baggage search
Lost passport assistance

Claims Services

Online claims filing, status check and updates
Filed claim acknowledgement response within 24 hours
24/7 availability
Dedicated claims examiner handles your claim beginning to end

Frequently Asked Questions (With Answers!)

If your flight is canceled due to airline-related issues (e.g., staffing shortages), the airline may be responsible for rebooking. However, if the cancellation is due to covered reasons under your policy, benefits like Trip Cancellation or Trip Interruption may apply. Review your plan details or contact us for guidance.

Coverage for trip delays depends on when the delay occurs, its duration, and the reason behind it. Different benefits may apply based on the specific circumstances and covered reasons outlined in your policy. To ensure a smooth claims process, we recommend documenting all relevant details, including airline notifications (emails, texts), weather alerts, and receipts for any expenses incurred due to the delay.

Sometimes travel plans and trip cost amounts change. When this happens to you, it’s important to update your travel protection policy accordingly to make sure you have adequate coverage. As soon as the changes occur, we recommend contacting our customer service team via +1 (855) 998 2928 or email as soon as you know about these changes – we can quickly and easily update your policy.

Use this toll-free number to contact us by phone: 1(855)998-2928 (option 1 for travel emergency service while on your trip, option 2 for help with an existing policy or buying a new one, or option 3 for help with a claim), email our travel insurance provider directly at [email protected], or visit our travel insurance provider’s website at battleface.com to contact customer service via online chat.

On the Go Tours travel insurance, powered by battleface.

Important Note: battleface Travel Insurance plans are underwritten by Everspan Insurance Company (an AZ Corporation, NAIC# 24961), with administrative office at One World Trade Center, 41st Floor, New York, NY 10007 and Spinnaker Insurance Company (an IL Corporation, NAIC# 24376), with administrative office at One Pluckemin Way, Suite 102, Bedminster, NJ 07921. Plans are offered and administered by battleface Insurance Services LLC, 800 N. High Street, Columbus, OH 43215, National Producer Number 18731960 (FL License number L107363/CA License number 0M75381). Travel Retailers offering this plan may not be licensed insurance producers and cannot answer technical questions about the terms, benefits, exclusions, and conditions of this insurance or evaluate the adequacy of your existing insurance. Your Travel Retailer may be compensated for the purchase of a Plan and may provide general information about the Plans offered, including a description of the coverage and price. The purchase of this Plan is not required in order to purchase other travel products or services offered by your Travel Retailer. This is a brief description of the coverage provided under Everspan policy series EBIS00 and Spinnaker policy series RIG-1000. The Policy will contain reductions, limitations, exclusions, and termination provisions. Please refer to the Policy for complete details. If there are conflicts between the information on this site and the Policy, the Policy will govern in all cases. Not all products or coverages may be available in all jurisdictions.
Non-insurance assistance services are provided by Robin Assist LLC (in CA: battleface Insurance Services dba Robin Assist).

Benefits	Sum Insured	Excess
Cancellation and Curtailment	€5,000
Medical and Emergency Expenses	€10,000,000	€250
Hospital Benefit	€25 per day Maximum €100
Personal Accident	€50,000
Baggage	€2,000	€250
Personal Money and Passport	€500	€250
Personal Liability	€500,000
Travel Delay	€50 per 12 hr period Maximum €500
Optional Upgrades	Sum Insured	Excess
Business Cover	€1,000	€100
Winter Cover	€750	€50 per person (€100 per family)
* Plans not available for residents of France, Spain, Portugal, Italy, Croatia, Hungary and Poland. * These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Benefit	Limit	Deductible
Trip Cancellation Package (Required for VA and WA residents)
Trip Cancellation	100% of trip cost (up to a maximum of $20,000 per order)
Single Occupancy	Up to trip cost
Cancel for Any Reason (Not available to NY residents)	Up to 75% of trip cost Up to 50% of trip costs in FL (Available for trip cost up to $10,000 per traveling party.)
Trip Interruption	Up 150% of trip cost
Delay Package
Trip Delay Package	Up to $200 per day and $2,500 per trip
Missed Connection	Up to $1,000 per covered trip
Baggage Package – Excess
Baggage and Personal Effects	Up to $2,500	$100 deductible applies
Baggage Delay	Up to $100 per day and $500 per trip
Travel Medical Package – Excess (Required for IN residents) AK, CO, ID, ND, NH – Primary
Travel Medical Expense – Adventure sports included	Up to $100,000 ($50,000 for NH residents)	$50 deductible applies
Emergency Dental	Up to $750
Emergency Evacuation and Repatriation of Remains	Up to $500,000 ($1,000,000 for NH residents)
Accidental Death & Dismemberment	Select $100,000, $250,000, or $500,000 ($50,000 maximum for NH residents)
Pet Medical Package (Not availble for FL residents)
Pet Medical Expense	Up to $2,000	$100 deductible applies
Pet Return	Up to $500
Rental Vehicle Damage – Primary (Not available to FL residents)	Up to $35,000 per rented vehicle	Primary $250 deductible for loss greater than $2,000
Vacation Rental Damage	Select $1,500, $3,000 or $5,000 per vacation rental reservation
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

Benefit	Limit	Deductible
Trip Cancellation	Up to $30,000
Trip Interruption	Up to 150% of trip cost, to a maximum of $30,000
Single Occupancy	Up to trip cancellation maximum
Trip Delay	$250 per day to a maximum of $2,500
Missed Connection	$750
Security Evacuation	$50,000
Baggage and Personal Effects	$1,500 per-item restrictions apply Sporting Equipment Coverage Included	$0 Deductible
Baggage Delay	$250 Sporting Equipment Delay Included
Travel Medical Expense	$50,000	$0 Deductible
Hospital Room and Board	$200 per day
Emergency Dental	$750	$0 Deductible
Emergency Evacuation and Repatriation of Remains	$500,000
Optional Coverage: The following will be included if elected and appropriate costs have been paid. Cancel For Any Reason, reimburses up to 75% of trip cost (50% within the state of FL). Not available to NY residents. You must purchase prior to final trip payment, insure your full trip cost, and cancel before 48 hours of scheduled departure. Other benefits include: · Available coverage for Pre-Existing Medical Conditions. The Pre-Existing Medical Condition exclusion is waived if the full cost of all nonrefundable payments are insured and the plan is purchased prior to final trip payment. · No exclusion for mental, nervous or psychological disorders.

Standard Benefits	Limit	Excess
Trip Interruption	US $2,000
Emergency Medical Expenses and Repatriation	US $10,000,000	US $250
Hospital Benefit	US $25 per day Maximum US $100
Personal Accident	Up to US $50,000
Baggage Loss or Delay	Up to US $2,000	US $250 or US $50
Personal Money and Passport	US $500 Limited to US $250 in respect of cash	US $250
Personal Liability	UUS $500,000

Optional Benefits	Limit	Excess
Business Extension	Up to US $1,000	US $100
Winter Sports (Ski Equipment)	Up to US $750	US $50 or US $100
Increased Personal Accident	Up to US $250,000
Increased Baggage	Up to US $10,000	US $50
Please see the full underwriting disclosures here. *These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Benefits	Sum Insured	Excess
Cancellation and Curtailment	£5,000
Medical and Emergency Expenses	£10,000,000	£250
Hospital Benefit	£25 per day Maximum £100
Personal Accident	£50,000
Baggage	£2,000	£250
Personal Money and Passport	£500	£250
Personal Liability	£500,000
Travel Delay	£50 per 12 hr period Maximum £500
Optional Upgrades	Sum Insured	Excess
Business Cover	£1,000	£100
Winter Cover	£750	£50 per person (£100 per family)
*These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Standard Benefits	Sum Insured	Excess
Emergency Medical	Unlimited	Yes
Funeral Expense Abroad	AUD 20,000	No
Hospital Benefit and Confinement	AUD 50 per day Up to AUD 1,000	No
Airfare Reimbursement	Up to AUD 2,500	Yes

Optional Benefits	Sum Insured	Excess
Trip Cancellation	Up to AUD 40,000	Yes
Trip Interruption	Up to AUD 40,000	Yes
Travel Delay	AUD 50 per 6 hours Up to AUD 2,000	No
Personal Accident	AUD 25,000	No
Personal Liability	Up to AUD 2,500,000	No

Luggage and personal effects	Up to AUD 10,000	Yes
*Note that not all benefits apply and will depend on whether you have selected them (and are reflected on your Certificate of Insurance). Terms, conditions, exclusions, limits and sub-limits apply. Please read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for further details.