On the Go Tours travel insurance, powered by battleface.

Travel Protection For Group Tours And Private Trips

On The Go Tours have partnered with top-rated global travel insurance provider, battleface, to offer travelers comprehensive protection for an upcoming trip.

Start your quote or review all the available benefits and services below.

+ One Plan, Multiple Benefits

+ Group Tours or Private Trips

+ 24/7/365 Travel Assistance Services

Comprehensive Coverage For Group Tours & Private Trips

Included Plan Benefits:

✔️ Trip Cancellation

✔️ Trip Interruption

✔️ Trip Delay

✔️ Baggage & Personal Effects

✔️ Baggage Delay

✔️ Travel Medical Expenses

✔️ Emergency Dental

✔️ Hospital Room & Board

✔️ Available Coverage for Pre-Existing Conditions

✔️ Emergency Medical Evacuation

Travel Assistance Services

Every On the Go Tours plan comes with a full suite of travel services. Here are just some of the services you can count on when you buy through On The Go Tours.

Medical Assistance

  • Medical referrals
  • Medical case management
  • Dental/vision/hospital referrals
  • Medical payment arrangements
  • Emergency Rx assistance

Travel Assistance

  • Emergency travel arrangements
  • Embassy/consulate information
  • Missed connections coordination
  • Lost baggage search
  • Lost passport assistance

Claims Services

  • Online claims filing, status check and updates
  • Filed claim acknowledgement response within 24 hours
  • 24/7 availability
  • Dedicated claims examiner handles your claim beginning to end

Frequently Asked Questions (With Answers!)

If your flight is canceled due to airline-related issues (e.g., staffing shortages), the airline may be responsible for rebooking. However, if the cancellation is due to covered reasons under your policy, benefits like Trip Cancellation or Trip Interruption may apply. Review your plan details or contact us for guidance.

Coverage for trip delays depends on when the delay occurs, its duration, and the reason behind it. Different benefits may apply based on the specific circumstances and covered reasons outlined in your policy. To ensure a smooth claims process, we recommend documenting all relevant details, including airline notifications (emails, texts), weather alerts, and receipts for any expenses incurred due to the delay.

Sometimes travel plans and trip cost amounts change. When this happens to you, it’s important to update your travel protection policy accordingly to make sure you have adequate coverage. As soon as the changes occur, we recommend contacting our customer service team via +1 (855) 998 2928 or email as soon as you know about these changes – we can quickly and easily update your policy.

Use this toll-free number to contact us by phone: 1(855)998-2928 (option 1 for travel emergency service while on your trip, option 2 for help with an existing policy or buying a new one, or option 3 for help with a claim), email our travel insurance provider directly at [email protected], or visit our travel insurance provider’s website at battleface.com to contact customer service via online chat.