Custom travel protection your employees can count on

We provide the resources for companies just like yours to ensure your employees are covered for every trip. Leverage battleface’s modular coverage and 24/7 worldwide travel assistance starting at just $6!

INTEGRATE

Customize your employees coverage for an upcoming business trip. Available in the SAP Concur App Center!

Corporate Travel Protection

battleface is revolutionizing purchasing insurance for the business traveler by putting the control in the hands of each company. Our policy design allows for you, the employer, to select a list of benefits for your employees to have access to. From there, the employee can further customize each policy based on their needs for each trip. You can even specify required benefits based on your internal travel policy that you want to ensure your employees take, such as medical coverage or business equipment protection.

Available benefits include:

Trip Cancellation Package
Trip Interruption
Cancel For Any Reason
Trip Delay Package

See all benefits

Corporate Travel Protection FAQ

INTEGRATE

Provided Non-Insurance Assistance Services

Every policy comes with a full suite of services from Robin Assist. Here are just some of the services you can count on when you integrate battleface through the SAPConcur App Center.

Medical Assistance

Medical referrals
Medical case management
Dental/vision/hospital referrals
Medical payment arrangements
Emergency Rx assistance

Travel Assistance

Emergency travel arrangements
Embassy/consulate information
Missed connections coordination
Lost baggage search
Lost passport assistance

Claims Services

Online claims filing, status check and updates
Filed claim acknowledgement response within 24 hours
24/7 availability
Dedicated claims examiner handles your claim beginning to end

Frequently asked questions

What is battleface travel insurance?

Travel insurance protects you from financial losses you could incur while traveling, either domestically or internationally. Travel insurance is a standalone policy purchased on a per-trip basis, with costs varying based on factors like your age, the length of trip, activities you’ll be participating in, and how much you spent on the trip.

Trip insurance can cover you for everything from minor inconveniences, like missed airline connections or damaged luggage, to major crises, like emergency medical evacuation in a life-threatening situation. Depending on the terms of your policy, you can be reimbursed up to a certain amount for costs incurred when your vacation plans take a turn for the worse. Plus, travel insurance companies also provide 24/7 assistance to help you navigate emergency situations. Learn more about the ins and outs of travel insurance.

What is Robin Assist?

Robin Assist is part of battleface, a brand for 24/7 responsive customer service, claims, emergency travel and medical assistance services. Their operations team consists of multi-lingual talented humans who come from an extensive travel insurance service background. Robin Assist can help arrange for emergency medical evacuation or make travel arrangements. The team also locates lost luggage, finds lawyers, interpreters, or doctors worldwide.

How is battleface different from other insurance plans?

battleface provides specialized travel insurance for travelers who need more than ordinary insurance. Unlike most travel insurance plans, battleface provides its own 24/7 emergency travel and medical assistance services, benefits for adventure activities and remote destinations.

I have a claim to submit. How do I submit it?

You may submit your claim here.

I submitted a claim and haven’t heard back. How long should it take?

Claims resolution depends on receiving a duly completed claim form and the necessary documentation to support the claimed event. While we guarantee acknowledgement of receipt of a filed claim within 24 hours, it takes time for the team to explore the details.

Generally, we communicate a decision within 5-10 business days of receiving all necessary documents.

My claim was denied, can I challenge the determination?

Absolutely! You are welcome to submit any additional information that would support your claim.

What about coverage for COVID-19?

battleface covers travel medical expense, emergency evacuation, and repatriation of remains if you or a traveling companion require medical treatment or emergency evacuation due to COVID-19-related sickness while on a covered trip.

Trip cancellation, trip interruption, and trip delay benefits are available if you, a traveling companion, or a family member develop an unforeseen COVID-19-related illness before or during your covered trip and meet the policy requirements for coverage due to illness.

Your policy won’t include coverage for expenses incurred due to stay-at-home orders or precautionary isolation ordered by local health authorities upon arrival at your destination.

If you become ill with COVID-19 while traveling, your Travel Medical Expense coverage can cover those medical expenses, just as it would for any other illness.

Is COVID-19 testing covered?

If you contract COVID-19 while traveling and require medical treatment (including testing) during your trip, it would be covered if you have Travel Medical Expense coverage. Routine testing that is required to enter or leave another state or country is not covered under your policy.

Does the insurance cover quarantine due to COVID-19?

If you are diagnosed with COVID-19 and required to quarantine, you may have coverage under your policy. For example:

If you contract COVID-19 at your destination, Trip Delay coverage may cover additional expenses you incur
If you contract COVID-19 before your trip (and after you’ve purchased your policy), you may be covered under Trip Cancellation benefits

Stay-at-home orders and isolation due to potential COVID-19 exposure aren’t covered.

Does the insurance offer benefits in the event of death while traveling (death benefit, return of mortal remains, etc.)?

There are two benefits that could apply here (if selected or included with your plan):

Accidental Death & Dismemberment: This benefit provides a cash payment in the event of accidental loss of life or limb during a covered trip.
Repatriation of Remains: In the event of your death while traveling, this coverage (Emergency Evacuation and Repatriation of Remains) can pay the cost to return your remains to your home.

Does the insurance provide emergency medical transportation back to the US?

Travelers will need Emergency Evacuation and Repatriation of Remains coverage in order to be eligible.

Medically necessary evacuation would be available for the transportation of a traveler to the nearest adequate medical facility or home. Every situation is different but, in general, it’s a two-step process when arranging for medical transportation back home:

Step 1 – An emergency evacuation transports the patient to a higher level of care that is equipped to handle the medical needs of the emergency, typically in a very time-sensitive, urgent manner. This transport must be deemed necessary by the onsite attending physician and authorized by Robin Assist.

Moving the patient back home in this scenario is not always feasible, therefore, the initial medical emergency evacuation will likely be to the nearest suitable medical facility that is best equipped to handle the patient’s medical needs

Step 2 – Once stable and if warranted, the patient may be medically transported back home for continued medical care either in a hospital or their home.

What type of medical transportation is provided?

Depending on the location, the patient’s medical condition and needs, and the adequacy of local medical facilities, there are times when transportation back home is the appropriate choice. Every situation is different–that’s why the Robin Assist medical team will coordinate with treating medical facilities, attending physicians and next of kin when determining medical evacuation services.

Does it include commercial / private medical air transportation such as an air ambulance?

The type of aircraft used in a medical evacuation and transportation will depend on a variety of factors including the nature of the case, medical diagnosis, the patient’s Fit to Travel status, distance, and attending medical crew required. Transportation may take place via air ambulance, commercial airline with medical escorts, ground ambulances, and private motor vehicles.

Does the insurance provide emergency medical transfer from hospital to airport?

If it’s medically necessary, Robin Assist will arrange for transfers from the hospital to the airport. Medical evacuation transportation is bed-to-bed service when patients are moved to another location or home. If the patient needs to get to a hospital or be transported from the hospital back home, a bed-to-bed service is facilitated.

Does the insurance provide doctor support in coordination with local medical teams when traveling overseas?

Yes, the Robin Assist medical advisory teams consists of physicians and nurses who provide oversight to recommended emergency assistance services. They will usually coordinate with the local attending medical teams when obtaining medical and necessary case information.

For medical evacuation and transportation, based on Fit to Travel recommendations, patients are often accompanied by a physician, nurse, or paramedic, or a combination of them. These services are arranged based on medical needs and via certified medical evacuation providers like air ambulances, ground ambulances and commercial airline medical escort companies.

Important Note: battleface Travel Insurance plans are underwritten by Spinnaker Insurance Company (an IL Corporation, NAIC# 24376), with administrative office at One Pluckemin Way, Suite 102, Bedminster, NJ 07921. Plans are offered and administered by battleface Insurance Services LLC, 45 East Lincoln Street, Columbus, OH 43215, National Producer Number 18731960 (FL License number L107363/CA License number 0M75381). Travel Retailers offering this plan may not be licensed insurance producers and cannot answer technical questions about the terms, benefits, exclusions, and conditions of this insurance or evaluate the adequacy of your existing insurance. Your Travel Retailer may be compensated for the purchase of a Plan and may provide general information about the Plans offered, including a description of the coverage and price. The purchase of this Plan is not required in order to purchase other travel products or services offered by your Travel Retailer. This is a brief description of the coverage provided under policy series RIG-1000. The Policy will contain reductions, limitations, exclusions, and termination provisions. Please refer to the Policy for complete details. If there are conflicts between the information on this site and the Policy, the Policy will govern in all cases. Not all products or coverages may be available in all jurisdictions.

Non-Insurance Assistance services provided by Robln Assist.

Experience the difference.

Benefits	Sum Insured	Excess
Cancellation and Curtailment	€5,000
Medical and Emergency Expenses	€10,000,000	€250
Hospital Benefit	€25 per day Maximum €100
Personal Accident	€50,000
Baggage	€2,000	€250
Personal Money and Passport	€500	€250
Personal Liability	€500,000
Travel Delay	€50 per 12 hr period Maximum €500
Optional Upgrades	Sum Insured	Excess
Business Cover	€1,000	€100
Winter Cover	€750	€50 per person (€100 per family)
* Plans not available for residents of France, Spain, Portugal, Italy, Croatia, Hungary and Poland. * These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Benefit	Limit	Deductible
Trip Cancellation Package (Required for VA and WA residents)
Trip Cancellation	100% of trip cost (up to a maximum of $20,000 per order)
Single Occupancy	Up to trip cost
Cancel for Any Reason (Not available to NY residents)	Up to 75% of trip cost Up to 50% of trip costs in FL (Available for trip cost up to $10,000 per traveling party.)
Trip Interruption	Up 150% of trip cost
Delay Package
Trip Delay Package	Up to $200 per day and $2,500 per trip
Missed Connection	Up to $1,000 per covered trip
Baggage Package – Excess
Baggage and Personal Effects	Up to $2,500	$100 deductible applies
Baggage Delay	Up to $100 per day and $500 per trip
Travel Medical Package – Excess (Required for IN residents) AK, CO, ID, ND, NH – Primary
Travel Medical Expense – Adventure sports included	Up to $100,000 ($50,000 for NH residents)	$50 deductible applies
Emergency Dental	Up to $750
Emergency Evacuation and Repatriation of Remains	Up to $500,000 ($1,000,000 for NH residents)
Accidental Death & Dismemberment	Select $100,000, $250,000, or $500,000 ($50,000 maximum for NH residents)
Pet Medical Package (Not availble for FL residents)
Pet Medical Expense	Up to $2,000	$100 deductible applies
Pet Return	Up to $500
Rental Vehicle Damage – Primary (Not available to FL residents)	Up to $35,000 per rented vehicle	Primary $250 deductible for loss greater than $2,000
Vacation Rental Damage	Select $1,500, $3,000 or $5,000 per vacation rental reservation
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

Benefit	Limit	Deductible
Trip Cancellation	Up to $30,000
Trip Interruption	Up to 150% of trip cost, to a maximum of $30,000
Single Occupancy	Up to trip cancellation maximum
Trip Delay	$250 per day to a maximum of $2,500
Missed Connection	$750
Security Evacuation	$50,000
Baggage and Personal Effects	$1,500 per-item restrictions apply Sporting Equipment Coverage Included	$0 Deductible
Baggage Delay	$250 Sporting Equipment Delay Included
Travel Medical Expense	$50,000	$0 Deductible
Hospital Room and Board	$200 per day
Emergency Dental	$750	$0 Deductible
Emergency Evacuation and Repatriation of Remains	$500,000
Optional Coverage: The following will be included if elected and appropriate costs have been paid. Cancel For Any Reason, reimburses up to 75% of trip cost (50% within the state of FL). Not available to NY residents. You must purchase prior to final trip payment, insure your full trip cost, and cancel before 48 hours of scheduled departure. Other benefits include: · Available coverage for Pre-Existing Medical Conditions. The Pre-Existing Medical Condition exclusion is waived if the full cost of all nonrefundable payments are insured and the plan is purchased prior to final trip payment. · No exclusion for mental, nervous or psychological disorders.

Standard Benefits	Limit	Excess
Trip Interruption	US $2,000
Emergency Medical Expenses and Repatriation	US $10,000,000	US $250
Hospital Benefit	US $25 per day Maximum US $100
Personal Accident	Up to US $50,000
Baggage Loss or Delay	Up to US $2,000	US $250 or US $50
Personal Money and Passport	US $500 Limited to US $250 in respect of cash	US $250
Personal Liability	UUS $500,000

Optional Benefits	Limit	Excess
Business Extension	Up to US $1,000	US $100
Winter Sports (Ski Equipment)	Up to US $750	US $50 or US $100
Increased Personal Accident	Up to US $250,000
Increased Baggage	Up to US $10,000	US $50
Please see the full underwriting disclosures here. *These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Benefits	Sum Insured	Excess
Cancellation and Curtailment	£5,000
Medical and Emergency Expenses	£10,000,000	£250
Hospital Benefit	£25 per day Maximum £100
Personal Accident	£50,000
Baggage	£2,000	£250
Personal Money and Passport	£500	£250
Personal Liability	£500,000
Travel Delay	£50 per 12 hr period Maximum £500
Optional Upgrades	Sum Insured	Excess
Business Cover	£1,000	£100
Winter Cover	£750	£50 per person (£100 per family)
*These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.