Do I need travel medical insurance?

Despite your best-laid plans, sometimes the unexpected happens when you’re traveling. That’s where trip insurance comes in handy. A travel medical insurance plan gives you peace of mind for your trip, whether you’re vacationing, traveling for business, or even as part of an organized tour group. It’s more than just peace of mind. Travel medical … Read more

What is battleface travel insurance?

We’re a full-stack global company enabling customers and partners to easily select travel insurance products and services that suit their needs. Access to embedded products, relevant benefits and responsive customer service from any device, any time, any place – welcome to a better travel insurance experience. Welcome to battleface.

Do I need trip insurance?

Despite your best-laid plans, sometimes the unexpected happens when you’re traveling. That’s where trip insurance comes in handy. A trip insurance plan gives you peace of mind for your trip, whether you’re vacationing, traveling for business, or even as part of an organized tour group. It’s more than just peace of mind. Trip insurance provides … Read more

What is Robin Assist?

Robin Assist is the brand name for our suite of services including claims and 24/7 responsive customer service, emergency travel and medical assistance from any device, any time, any place. Our operations team consists of multi-lingual, talented humans who come from extensive travel insurance service backgrounds. Robin Assist can help arrange for emergency medical evacuations … Read more

What is battleface travel insurance?

We’re a full-stack global company enabling customers and partners to easily select travel insurance products and services that suit their needs. Access to custom-built embedded products, relevant benefits and responsive customer service from any device, any time, any place – welcome to a better travel insurance experience. Welcome to battleface.

I submitted a claim; how long should it take to hear back?

Once you’ve submitted your claim, we’ll get back to you as quickly as possible and usually within 5 business days. At times the process can take longer- at most it can take up to 10 business days once we receive all the information needed to process your claim. If you are experiencing a wait that … Read more

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online. We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number … Read more

Am I covered for dental treatment?

Yes, we will pay for the costs, up to the limit shown on your policy, of providing necessary temporary treatment for the immediate relief of pain or discomfort, and/or emergency repairs to dentures and orthodontic appliances. Please note the policy does not cover for any pre-planned dental treatment or diagnostic procedures.

What do you consider to be a pre-existing medical condition?

Any Medical Condition that, within the last 12 months, required any: surgery, inpatient or outpatient treatment, referrals or investigations of any sort. This includes being on any waiting list, taking any prescription medication, tablets or required medical treatment (This will not apply to common colds, flu or contraceptive medication) medical advice or treatment for any … Read more

Do I need to declare my pre-existing conditions?

Single-Trip Travel Medical product will not cover any claim arising directly or indirectly from a known pre-existing medical condition. You don’t need to disclose your pre-existing conditions to us when you buy a policy, but we may ask for relevant details of your medical history in the event of a claim.