Despite your best-laid plans, sometimes the unexpected happens when you’re travelling. That’s where travel insurance comes in handy. A travel insurance plan gives you peace of mind for your trip, whether you’re vacationing, travelling for business, or even as part of an organised tour group. It’s more than just peace of mind. Travel insurance provides … Read more
Robin Assist is the brand name for our suite of services including claims and 24/7 responsive customer service, emergency travel and medical assistance from any device, any time, any place. Our operations team consists of multi-lingual, talented humans who come from extensive travel insurance service backgrounds. Robin Assist can help arrange for emergency medical evacuations … Read more
We’re a full-stack global company enabling customers and partners to easily select travel insurance products and services that suit their needs. Access to custom-built embedded products, relevant benefits and responsive customer service from any device, any time, any place – welcome to a better travel insurance experience. Welcome to battleface.
Once you’ve submitted your claim, we’ll get back to you as quickly as possible and usually within 5 business days. At times the process can take longer – at most it can take up to 10 business days. If you are experiencing a wait that is longer than this, please reach out so we can … Read more
If something happens before or during your trip and you want to use your travel insurance, you can file a claim with us. We recommend bringing a print-out of your insurance documents with you when travelling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still … Read more
Yes, we will pay for the costs, up to the limit shown on your policy, of providing necessary temporary treatment for the immediate relief of pain or discomfort, and/or emergency repairs to dentures and orthodontic appliances. Please note the policy does not cover for any pre-planned dental treatment or diagnostic procedures.
Any Medical Condition that, within the last 12 months, required any: surgery, inpatient or outpatient treatment, referrals or investigations of any sort. This includes being on any waiting list, taking any prescription medication, tablets or required medical treatment (This will not apply to common colds, flu or contraceptive medication) medical advice or treatment for any … Read more
Single-Trip Travel Medical product will not cover any claim arising directly or indirectly from a known pre-existing medical condition. You don’t need to disclose your pre-existing conditions to us when you buy a policy, but we may ask for relevant details of your medical history in the event of a claim.
There is strictly no cover under the terms and conditions of this policy when engaging in freestyle skiing, ski-jumping, ski flying, ski/snowboard-acrobatics, ski snowboard stunting, extreme skiing/ snowboarding, skeleton and luge or any variations.
Participation in winter sports in a professional capacity or on a competitive basis are not covered.
Mix and match as you choose to create a customised policy.
| Standard Benefits | Sum Insured | Excess |
|---|---|---|
| Emergency Medical | Unlimited | Yes |
| Funeral Expense Abroad | AUD 20,000 | No |
| Hospital Benefit and Confinement | AUD 50 per day Up to AUD 1,000 |
No |
| Airfare Reimbursement | Up to AUD 2,500 | Yes |
| Optional Benefits | Sum Insured | Excess |
| Trip Cancellation | Up to AUD 40,000 | Yes |
| Trip Interruption | Up to AUD 40,000 | Yes |
| Travel Delay | AUD 50 per 6 hours Up to AUD 2,000 |
No |
| Personal Accident | AUD 25,000 | No |
| Personal Liability | Up to AUD 2,500,000 | No |
| Luggage and personal effects | Up to AUD 10,000 | Yes |
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These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.
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Mix and match as you choose to create a customized policy.
| Benefit | Limit |
|---|---|
| Trip Cancellation Package (Required for VA and WA residents) | |
| Trip Cancellation | 100% of trip cost (up to a maximum of $20,000 per person) |
| Single Occupancy | Up to trip cost |
| Cancel for Any Reason (Not available to NY residents) | Up to 75% of trip cost Up to 50% of trip costs in FL |
| Trip Interruption | Up 150% of trip cost |
| Delay Package | |
| Trip Delay Package | Up to $200 per day and $2,500 per trip |
| Missed Connection | Up to $1,000 per covered trip |
| Baggage Package – Excess | |
| Baggage and Personal Effects | Up to $2,500 $100 deductible applies |
| Baggage Delay | Up to $100 per day and $500 per trip |
| Travel Medical Package – Excess (Required for IN residents) AK, CO, ID, ND, NH – Primary |
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| Travel Medical Expense – Adventure sports included | Up to $100,000 ($50,000 for NH residents) $50 deductible applies |
| Emergency Dental | Up to $750 |
| Emergency Evacuation and Repatriation of Remains | Up to $500,000 ($1,000,000 for NH residents) |
| Accidental Death & Dismemberment | Select $100,000, $250,000, or $500,000 ($50,000 maximum for NH residents) |
| Pet Medical Package (Not availble for FL residents) | |
| Pet Medical Expense | Up to $2,000 $100 deductible applies |
| Pet Return | Up to $500 |
| Rental Vehicle Damage – Primary (Not available to FL residents) | Up to $35,000 per rented vehicle- Primary $250 deductible for loss greater than $2,000 |
| Vacation Rental Damage | Select $1,500, $3,000 or $5,000 per vacation rental reservation |
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These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.
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Some benefits are subject to an excess (aka, the deductible, or what you have to pay before we pay), as stated in the Policy Schedule, and are per Policy Period.
| Benefit | Limit |
|---|---|
| Trip Interruption | US $2,000 |
| Emergency Medical Expenses,Evacuation and Repatriation of Mortal Remains | US $10,000,000 (excess US $250) |
| Hospital Benefit | US $25 per day, maximum US $100 |
| Personal Accident | up to US $5,000 |
| Baggage Loss or Delay | up to US $2,000 (excess US $250 or US $50) |
| Personal Money and Passport, limited to 250 in respect of cash | US $500 (excess US $250) *** Limited to US $250 in respect of cash |
| Trip Delay | Maximum US $200 per day up to US $2,500 |
| Missed Connection | Maximum of US $1,000 per covered trip |
| Personal Liability | US $500,000 |
| Optional Benefits | Limit |
| Business Extension | up to US $1,000 (excess US $100) |
| Winter Sports (Ski Equipment) | up to US $750 (excess US $50 or US $100) |
| Personal Accident | up to US $250,000 |
| Baggage | up to US $10,000 |
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Important notes:
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Mix and match as you choose to create a customized policy.
| Benefit | Limit |
|---|---|
| Trip Cancellation Package | |
| Trip Cancellation | 100% of trip cost (up to a maximum of $20,000) |
| Single Occupancy | Up to trip cost |
| Cancel for Any Reason | Up to 75% of trip cost Up to 50% of trip costs in FL |
| Trip Interruption | 150% of trip cost |
| Delay Package | |
| Trip Delay | Maximum $200 per day up to $2,500 |
| Missed Connection | Maximum of $1,000 per covered trip |
| Baggage Package – Excess | |
| Baggage and Personal Effects | $2,500 $100 Deductible |
| Baggage Delay | $100 per day up to a maximum of $500 |
| Travel Medical Package – Excess AK, CO, ID, ND, NH – Primary |
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| Travel Medical Expense – Adventure sports included | $100,000 $50,000 in NH $50 Deductible |
| Emergency Dental | $750 |
| Emergency Evacuation and Repatriation of Remains | Up to $500,000 Up to $1,000,000 in NH |
| Accidental Death & Dismemberment | $100,000 or $250,000 or $500,000 |
| Pet Medical Package | |
| Pet Medical Expense | Up to $2,000 $100 Deductible |
| Pet Return | Up to $500 |
| Rental Vehicle Damage – Primary | Up to $35,000 per rented vehicle- Primary $250 Deductible for loss greater than $2,000 |
| Vacation Rental Damage | $1,500 or $3,000 or $5,000 |
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These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.
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Click the link to download and open the document. From there, you are able to fill it out, save it as a CSV file and upload it.
The maximum covered length for any one trip is 40 days.
Yes, the Multi-Trip Annual plan is an annual plan for the frequent traveler, planning to take, in general, three or more trips per year. Each trip must be 40 days or less. You may take unlimited trips in a year and do not need to report departure and return dates unless in the event of a claim.
For the Multi-Trip Annual plan, cost is determined by age and the selected trip cost amount. Plans be paid in full at the time of purchase and becomes non-refundable after the free-look period.
Up to 10 travelers’ policies can be purchased together, so long as they all reside in the same state. Travelers from different states will need to be purchased separately, as pricing, benefits and policy language may vary by state.
If you, a family member, or a traveling companion have a pre-existing medical condition, such as heart disease, diabetes, autoimmune disorders, or other conditions, you need to be aware that most travel insurance plans exclude any losses resulting from that condition. If you have to cancel or interrupt your trip due to that condition, or if you become ill with that condition while traveling, you may not have coverage.
The Pre-Existing Medical Condition Exclusion, however, is waived after the policy has been in force for 60 days
This can be a complicated subject, so make sure you read the policy, and contact battleface if you have any questions about pre-existing medical conditions.
Travel insurance can cover any type of travel with benefits including medical, trip cancellation, travel inconveniences and loss luggage to name a few. For the Multi Trip Annual plan you will receive up to 40 days of coverage per trip.
The maximum covered length for any one trip is 40 days.
Yes, the Multi-Trip Annual plan is an annual plan for the frequent traveler, planning to take, in general, three or more trips per year. Each trip must be 40 days or less. You may take unlimited trips in a year and do not need to report departure and return dates unless in the event of a claim.
For the Multi-Trip Annual plan, cost is determined by age and the selected trip cost amount. Plans be paid in full at the time of purchase and becomes non-refundable after the free-look period.
Up to 10 travelers’ policies can be purchased together, so long as they all reside in the same state. Travelers from different states will need to be purchased separately, as pricing, benefits and policy language may vary by state.
If you, a family member, or a traveling companion have a pre-existing medical condition, such as heart disease, diabetes, autoimmune disorders, or other conditions, you need to be aware that most travel insurance plans exclude any losses resulting from that condition. If you have to cancel or interrupt your trip due to that condition, or if you become ill with that condition while traveling, you may not have coverage.
The Pre-Existing Medical Condition Exclusion, however, is waived after the policy has been in force for 60 days
This can be a complicated subject, so make sure you read the policy, and contact battleface if you have any questions about pre-existing medical conditions.
Travel insurance can cover any type of travel with benefits including medical, trip cancellation, travel inconveniences and loss luggage to name a few. For the Multi Trip Annual plan you will receive up to 40 days of coverage per trip.
We recommend, as much as possible, that you enter the exact trip cost for each person. This can prevent problems at claim time.
For a family traveling together, you may split the cost evenly among all parties, especially if you are traveling with minor children. Even in that scenario, we’d recommend entering exact trip costs for each family member if possible.
Trip Cancellation coverage starts at 12:01 AM the day after you purchase your policy and ends the earlier of: when you cancel your trip, or at 11:59 PM the day before your scheduled departure date.
Trip Interruption coverage begins on the later of: 12:01 AM on your scheduled departure date, or the date and time you start the trip. It ends on the earlier of: your arrival at the return destination, or your scheduled return date.
Cancel For Any Reason provides complete flexibility that truly allows you to cancel for any reason, even one not covered under Trip Cancellation. This benefit is sold as an add-on to your chosen trip cancellation benefit.The limit of coverage is 75% (or 50% if you reside in FL) of your original trip cost. You can select this option if you meet the following:
1 – purchase the policy within 15 days of the deposit date
2 – purchase the insurance to cover the entire cost of the trip
3 – when using this benefit, the cancelation of the covered trip occurs more than 48 hours from the originally scheduled departure
4 – any later arrangement(s) or payment(s) need to be added within 15 days of the date of payments
Cancel For Any Reason coverage may not be available in all states.
To learn more, please visit our article “Cancel For Any Reason Travel Insurance Explained” article here
The best answer we can give you is “it depends” — when the delay occurs during your trip, how long the delay is, and why you were delayed. Different coverages could apply, and there may be different covered reasons and time frames for each coverage. We recommend that you document as much as possible. This includes the reason for the delay, such as emails, texts from the airline, and weather alerts, as well as receipts for any expenses incurred. This will help you at claim time.
Connect with us right away via +1 (855) 998 2928 or email. We can clarify your benefits and help you navigate the situation at hand.
Oftentimes if the cancellation is due to problems with the airline, such as staffing shortages, they are responsible for rebooking you and covering any expenses you incur. If it’s due to something like a hurricane, there could be coverage under Trip Cancellation, Trip Interruption, Trip Delay or even Missed Connection. Your best bet is to document everything and contact our team for guidance.
Contact our team via +1 (855) 998 2928 or email as soon as you know about these changes – we can quickly and easily update your policy.
Visit our Travel Tool for the most up-to-date entry requirements for each country. We recommend checking this periodically before your departure to see if there have been any changes.
Filing a claim starts with completing a claim form. The claim form is a questionnaire meant to help you achieve the following:
Step 1 – Inform us about the incident that caused your claim
Step 2 – Specify the financial loss you want reimbursed
Step 3 – Supply evidence of the incident to support your claim
Once submitted, your claim is promptly assessed by a claims analyst who determines whether it meets the terms of your policy and communicates the outcome to you. You can find your claim form here
Yes, battleface plans cover both domestic and international trips. For domestic travel, you must be traveling at least one hundred (100) miles from your primary residence.
This plan is not available for travelers over age 85. The main applicant must be 18 or older to apply for insurance. A parent or other legal custodian must apply for coverage for a minor under 18. Children under the age of 18 may be covered as additional travelers. If the child is not yet 1 year old, enter ‘0’.
The Discovery Plan gives you the ultimate flexibility to choose only the coverages you need for a single trip, depending on your destination, activities and trip cost. The Multi-Trip Annual Plan is a comprehensive package of coverages that are perfect for those who travel spontaneously, or take more than two trips per year.
There is no limit to the number of trips you can take each 12-month period. Note that the coverage limits described are per annual policy term, not per trip. The maximum covered length for any one trip is 40 days.
With rates as low as $92.27 for one full year, it’s the perfect, budget-friendly plan for people who like to travel frequently or spontaneously. The Multi-Trip Annual Plan offers you a full range of benefits, including:
There’s no need to notify us! Go ahead and plan your trip, knowing that your battleface policy is valid the entire 12 months from the start date you choose.
You may select a start date for your policy up to 180 days into the future.
Pretty much! There are a few countries where we can’t offer coverage:
Use the handy battleface Travel Tool to easily find entry regulations and COVID-19 travel requirements for your next destination.
If you, a family member, or a traveling companion have a pre-existing medical condition, such as heart disease, diabetes, autoimmune disorders, or other conditions, you need to be aware that many travel insurance plans exclude any losses resulting from that condition. If you have to cancel or interrupt your trip due to that condition, or if you become ill with that condition while traveling, you may not have coverage.
With the battleface Multi-Trip Annual Plan, the Pre-Existing Medical Condition Exclusion is waived after the policy has been in force for 60 days. This can be a complicated subject, so make sure you read the policy, and contact battleface if you have particular questions about pre-existing medical conditions.
Until further notice, as an accommodation, the following coverages will be extended to include COVID-19 related losses occurring due to sickness, as sickness is defined in the policy:
This coverage accommodation applies strictly to loss due to sickness resulting from COVID-19 and is available only if the purchased plan includes the applicable benefits. All other terms, conditions, and exclusions apply. Note that certain terms such as “sickness” are defined within the policy; check your policy for full details. Learn more about COVID-19 travel insurance coverage and exclusions.
Click here to see the plan details that are applicable to your state.
This is a comprehensive plan – all coverages are included.
| COVERAGE | MAXIMUM LIMITS PER ANNUAL POLICY TERM |
|---|---|
| Trip Cancellation | Select your limit: $1,500 / $3,000 / $5,000 |
| Trip Interruption | 150% of Trip Cancellation Limit |
| Single Occupancy | up to Trip Cancellation Limit |
| Trip Delay | $200 per day up to $1,000 |
| Missed Connection | $1,000 |
| Baggage and Personal Effects | $2,000 / $1,000 per item |
| Baggage Delay | $100 per day, up to a maximum of $750 |
| Travel Medical Expense | $250,000 / $50,000 in NH |
| Emergency Dental | $750 |
| Hospital Room & Board | $200 / day |
| Emergency Evacuation and Repatriation of Remains | $500,000 |
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These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.
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Yes! This is the perfect policy for a single trip.
Up to 10 travelers can be purchased at a time, so long as they all reside in the same state, are taking the same trip and select the same benefits. Travelers from different states will need separate plans, as pricing, benefits and policy language may vary by state. For groups larger than 10, please contact battleface directly for a quote at +1 (855) 998 2928 or [email protected]
For the Discovery plan, cost is determined by age, trip cost, trip length and selected benefits. The plan cost must be paid in full at the time of purchase, and it is non-refundable after the free-look period.
Travel insurance can cover any type of travel with benefits including medical emergencies, trip cancellation, travel inconveniences and loss luggage to name a few. For the Discovery plan you will receive up to 90 days of coverage per trip.
If you, a family member, or a traveling companion have a pre-existing medical condition, such as heart disease, diabetes, autoimmune disorders, or other conditions, you need to be aware that most travel insurance plans exclude any losses resulting from that condition. If you have to cancel or interrupt your trip due to that condition, or if you become ill with that condition while traveling, you may not have coverage.
Single-Trip Discovery plan: If you buy your travel insurance policy within 15 days of making your initial trip payment, insure the cost of all trip arrangements, and are medically able to travel at the time of purchase, you can qualify for a waiver of the Pre-Existing Medical Condition Exclusion.
This can be a complicated subject, so make sure you read the policy, and contact battleface if you have any questions about pre-existing medical conditions.
Generally, the cancellation must result from an unforeseeable event outside of your control, such as sickness, natural disaster, strikes, etc.
However, the Discovery plan does offer optional Cancel For Any Reason coverage.
Cancel For Any Reason provides complete flexibility that truly allows you to cancel for any reason, even one not covered under Trip Cancellation. This benefit is sold as an add-on to your chosen trip cancellation benefit.
The limit of coverage is 75% (or 50% if you reside in FL) of your original trip cost. You can select this option if you meet the following criteria:
When using this benefit, the cancelation of the covered trip must occur more than 48 hours from the originally scheduled departure. Any later arrangement(s) or payment(s) need to be added within 15 days of the date of payments. Cancel For Any Reason coverage may not be available in all states.