Despite your best-laid plans, sometimes the unexpected happens when you’re travelling. That’s where travel insurance comes in handy. A travel insurance plan gives you peace of mind for your trip, whether you’re vacationing, travelling for business, or even as part of an organised tour group. It’s more than just peace of mind. Travel insurance provides … Read more
Robin Assist is the brand name for our suite of services including claims and 24/7 responsive customer service, emergency travel and medical assistance from any device, any time, any place. Our operations team consists of multi-lingual, talented humans who come from extensive travel insurance service backgrounds. Robin Assist can help arrange for emergency medical evacuations … Read more
We’re a full-stack global company enabling customers and partners to easily select travel insurance products and services that suit their needs. Access to custom-built embedded products, relevant benefits and responsive customer service from any device, any time, any place – welcome to a better travel insurance experience. Welcome to battleface.
Once you’ve submitted your claim, we’ll get back to you as quickly as possible and usually within 5 business days. At times the process can take longer – at most it can take up to 10 business days. If you are experiencing a wait that is longer than this, please reach out so we can … Read more
If something happens before or during your trip and you want to use your travel insurance, you can file a claim with us. We recommend bringing a print-out of your insurance documents with you when travelling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still … Read more
Yes, we will pay for the costs, up to the limit shown on your policy, of providing necessary temporary treatment for the immediate relief of pain or discomfort, and/or emergency repairs to dentures and orthodontic appliances. Please note the policy does not cover for any pre-planned dental treatment or diagnostic procedures.
Any Medical Condition that, within the last 12 months, required any: surgery, inpatient or outpatient treatment, referrals or investigations of any sort. This includes being on any waiting list, taking any prescription medication, tablets or required medical treatment (This will not apply to common colds, flu or contraceptive medication) medical advice or treatment for any … Read more
Single-Trip Travel Medical product will not cover any claim arising directly or indirectly from a known pre-existing medical condition. You don’t need to disclose your pre-existing conditions to us when you buy a policy, but we may ask for relevant details of your medical history in the event of a claim.
There is strictly no cover under the terms and conditions of this policy when engaging in freestyle skiing, ski-jumping, ski flying, ski/snowboard-acrobatics, ski snowboard stunting, extreme skiing/ snowboarding, skeleton and luge or any variations.
Participation in winter sports in a professional capacity or on a competitive basis are not covered.