How do I submit a claim?

Discovery FAQs

How should I split up the trip cost for multiple people traveling together?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

When does my coverage begin and end for Trip Cancellation? How about Trip Interruption?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What is Cancel For Any Reason?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What should I do if my flight is delayed?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What if my flight is cancelled?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What should I do if my travel dates or trip cost change?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How can I check for entry requirements to my destination?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How does the claim process work, and what can I do to help with the processing of my claim?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Can I use battleface for travel within the United States?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Am I eligible for battleface insurance?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

EU/EEA

Increase your Personal Accident and Baggage cover or add the Business Extension to customise your policy.

Benefits	Sum Insured	Excess
Cancellation and Curtailment	€5,000
Medical and Emergency Expenses	€10,000,000	€250
Hospital Benefit	€25 per day Maximum €100
Personal Accident	€50,000
Baggage	€2,000	€250
Personal Money and Passport	€500	€250
Personal Liability	€500,000
Travel Delay	€50 per 12 hr period Maximum €500
Optional Upgrades	Sum Insured	Excess
Business Cover	€1,000	€100
Winter Cover	€750	€50 per person (€100 per family)
* Plans not available for residents of France, Spain, Portugal, Italy, Croatia, Hungary and Poland. * These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

United States Single-Trip Discovery

Mix and match as you choose to create a customized policy.

Benefit	Limit	Deductible
Trip Cancellation Package (Required for VA and WA residents)
Trip Cancellation	100% of trip cost (up to a maximum of $20,000 per order)
Single Occupancy	Up to trip cost
Cancel for Any Reason (Not available to NY residents)	Up to 75% of trip cost Up to 50% of trip costs in FL (Available for trip cost up to $10,000 per traveling party.)
Trip Interruption	Up 150% of trip cost
Delay Package
Trip Delay Package	Up to $200 per day and $2,500 per trip
Missed Connection	Up to $1,000 per covered trip
Baggage Package – Excess
Baggage and Personal Effects	Up to $2,500	$100 deductible applies
Baggage Delay	Up to $100 per day and $500 per trip
Travel Medical Package – Excess (Required for IN residents) AK, CO, ID, ND, NH – Primary
Travel Medical Expense – Adventure sports included	Up to $100,000 ($50,000 for NH residents)	$50 deductible applies
Emergency Dental	Up to $750
Emergency Evacuation and Repatriation of Remains	Up to $500,000 ($1,000,000 for NH residents)
Accidental Death & Dismemberment	Select $100,000, $250,000, or $500,000 ($50,000 maximum for NH residents)
Pet Medical Package (Not availble for FL residents)
Pet Medical Expense	Up to $2,000	$100 deductible applies
Pet Return	Up to $500
Rental Vehicle Damage – Primary (Not available to FL residents)	Up to $35,000 per rented vehicle	Primary $250 deductible for loss greater than $2,000
Vacation Rental Damage	Select $1,500, $3,000 or $5,000 per vacation rental reservation
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

United States Activity Coverage

Mix and match as you choose to create a customized policy.

Benefit	Limit	Deductible
Trip Cancellation	Up to $30,000
Trip Interruption	Up to 150% of trip cost, to a maximum of $30,000
Single Occupancy	Up to trip cancellation maximum
Trip Delay	$250 per day to a maximum of $2,500
Missed Connection	$750
Security Evacuation	$50,000
Baggage and Personal Effects	$1,500 per-item restrictions apply Sporting Equipment Coverage Included	$0 Deductible
Baggage Delay	$250 Sporting Equipment Delay Included
Travel Medical Expense	$50,000	$0 Deductible
Hospital Room and Board	$200 per day
Emergency Dental	$750	$0 Deductible
Emergency Evacuation and Repatriation of Remains	$500,000
Optional Coverage: The following will be included if elected and appropriate costs have been paid. Cancel For Any Reason, reimburses up to 75% of trip cost (50% within the state of FL). Not available to NY residents. You must purchase prior to final trip payment, insure your full trip cost, and cancel before 48 hours of scheduled departure. Other benefits include: · Available coverage for Pre-Existing Medical Conditions. The Pre-Existing Medical Condition exclusion is waived if the full cost of all nonrefundable payments are insured and the plan is purchased prior to final trip payment. · No exclusion for mental, nervous or psychological disorders.

International Travel Medical Insurance Plan

Some benefits are subject to an excess (aka, the deductible, or what you have to pay before we pay), as stated in the Policy Schedule, and are per Policy Period.

Standard Benefits	Limit	Excess
Trip Interruption	US $2,000
Emergency Medical Expenses and Repatriation	US $10,000,000	US $250
Hospital Benefit	US $25 per day Maximum US $100
Personal Accident	Up to US $50,000
Baggage Loss or Delay	Up to US $2,000	US $250 or US $50
Personal Money and Passport	US $500 Limited to US $250 in respect of cash	US $250
Personal Liability	UUS $500,000

Optional Benefits	Limit	Excess
Business Extension	Up to US $1,000	US $100
Winter Sports (Ski Equipment)	Up to US $750	US $50 or US $100
Increased Personal Accident	Up to US $250,000
Increased Baggage	Up to US $10,000	US $50
Please see the full underwriting disclosures here. *These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

UK Single Trip Travel Medical Insurance

Increase your Personal Accident and Baggage cover or add the Business Extension to customise your policy.

Benefits	Sum Insured	Excess
Cancellation and Curtailment	£5,000
Medical and Emergency Expenses	£10,000,000	£250
Hospital Benefit	£25 per day Maximum £100
Personal Accident	£50,000
Baggage	£2,000	£250
Personal Money and Passport	£500	£250
Personal Liability	£500,000
Travel Delay	£50 per 12 hr period Maximum £500
Optional Upgrades	Sum Insured	Excess
Business Cover	£1,000	£100
Winter Cover	£750	£50 per person (£100 per family)
*These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Global Travel Medical Insurance

Benefit	Limit
Trip Interruption	US $2,000
Emergency Medical Expenses,Evacuation and Repatriation of Mortal Remains	US $10,000,000 (excess US $250)
Hospital Benefit	US $25 per day, maximum US $100
Personal Accident	up to US $5,000
Baggage Loss or Delay	up to US $2,000 (excess US $250 or US $50)
Personal Money and Passport, limited to 250 in respect of cash	US $500 (excess US $250) *** Limited to US $250 in respect of cash
Trip Delay	Maximum US $200 per day up to US $2,500
Missed Connection	Maximum of US $1,000 per covered trip
Personal Liability	US $500,000
Optional Benefits	Limit
Business Extension	up to US $1,000 (excess US $100)
Winter Sports (Ski Equipment)	up to US $750 (excess US $50 or US $100)
Personal Accident	up to US $250,000
Baggage	up to US $10,000
Important notes: Winter Sports optional cover, where selected, does not extend to the Personal Liability benefit under Section G of the policy Travellers up to the age of 79 can purchase this product. Cover for illness is not available for those aged 75 years or over

Australia Single-Trip Discovery

Mix and match as you choose to create a customised policy.

Standard Benefits	Sum Insured	Excess
Emergency Medical	Unlimited	Yes
Funeral Expense Abroad	AUD 20,000	No
Hospital Benefit and Confinement	AUD 50 per day Up to AUD 1,000	No
Airfare Reimbursement	Up to AUD 2,500	Yes

Optional Benefits	Sum Insured	Excess
Trip Cancellation	Up to AUD 40,000	Yes
Trip Interruption	Up to AUD 40,000	Yes
Travel Delay	AUD 50 per 6 hours Up to AUD 2,000	No
Personal Accident	AUD 25,000	No
Personal Liability	Up to AUD 2,500,000	No

Luggage and personal effects	Up to AUD 10,000	Yes
*Note that not all benefits apply and will depend on whether you have selected them (and are reflected on your Certificate of Insurance). Terms, conditions, exclusions, limits and sub-limits apply. Please read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for further details.

United States Single-Trip Discovery

Mix and match as you choose to create a customized policy.

Benefit	Limit
Trip Cancellation Package
Trip Cancellation	100% of trip cost (up to a maximum of $20,000)
Single Occupancy	Up to trip cost
Cancel for Any Reason	Up to 75% of trip cost Up to 50% of trip costs in FL
Trip Interruption	150% of trip cost
Delay Package
Trip Delay	Maximum $200 per day up to $2,500
Missed Connection	Maximum of $1,000 per covered trip
Baggage Package – Excess
Baggage and Personal Effects	$2,500 $100 Deductible
Baggage Delay	$100 per day up to a maximum of $500
Travel Medical Package – Excess AK, CO, ID, ND, NH – Primary
Travel Medical Expense – Adventure sports included	$100,000 $50,000 in NH $50 Deductible
Emergency Dental	$750
Emergency Evacuation and Repatriation of Remains	Up to $500,000 Up to $1,000,000 in NH
Accidental Death & Dismemberment	$100,000 or $250,000 or $500,000
Pet Medical Package
Pet Medical Expense	Up to $2,000 $100 Deductible
Pet Return	Up to $500
Rental Vehicle Damage – Primary	Up to $35,000 per rented vehicle- Primary $250 Deductible for loss greater than $2,000
Vacation Rental Damage	$1,500 or $3,000 or $5,000
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

Multi-Trip Annual FAQs

How to I download the Employee Travel Roster?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How to I fill out the Employee Travel Roster?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How to I upload the Employee Travel Roster?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What is the max trip length?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Can I cover all my team for all their trips?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How much is it? Can you bill me monthly?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Can I put all my travelers on one plan?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Does the travel insurance cover cancellations for pre-existing conditions?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What does the travel insurance cover (meetings, events, transient?)

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Multi-Trip Annual FAQs

What is the max trip length?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Can I cover all my team for all their trips?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How much is it? Can you bill me monthly?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Can I put all my travelers on one plan?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Does the travel insurance cover cancellations for pre-existing conditions?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What does the travel insurance cover (meetings, events, transient?)

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Multi-Trip Annual FAQs

What's the difference between the Single Trip Discovery and the Multi-Trip Annual Plan?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How many trips per year am I covered for?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Who is Multi-Trip Annual Plan best suited for?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Do I need to notify battleface when I go on a trip?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Can I pick a future date on which to start my policy?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Is the Multi-Trip Annual policy valid for travel anywhere in the world?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How do I know which entry requirements apply to particular countries?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What is a pre-existing medical condition and am I covered for it?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What if I, my travel companion, or a family member gets sick with COVID-19?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Can I see the policy prior to purchase?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Multi-Trip Annual

This is a comprehensive plan – all coverages are included.

COVERAGE	MAXIMUM LIMITS PER ANNUAL POLICY TERM
Trip Cancellation	Select your limit: $1,500 / $3,000 / $5,000
Trip Interruption	150% of Trip Cancellation Limit
Single Occupancy	up to Trip Cancellation Limit
Trip Delay	$200 per day up to $1,000
Missed Connection	$1,000
Baggage and Personal Effects	$2,000 / $1,000 per item
Baggage Delay	$100 per day, up to a maximum of $750
Travel Medical Expense	$250,000 / $50,000 in NH
Emergency Dental	$750
Hospital Room & Board	$200 / day
Emergency Evacuation and Repatriation of Remains	$500,000
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

Discovery FAQs

Can I cover just one team member for just one trip?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Can I put all my travelers on one plan?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How much is it? Can you bill me monthly?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

What does the travel insurance cover (meetings, events, transient?)

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Does the travel insurance cover cancellations for pre-existing conditions?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

Are voluntary cancellations covered?

B

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online.

We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.

You can start your claim here. The claim process will involve the following interactions:
1. Telling us about the incident that caused your claim
2. Specifying the financial loss you want reimbursed
3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your insurance (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.

How do I submit a claim?

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