Do I need travel medical insurance?

Despite your best-laid plans, sometimes the unexpected happens when you’re traveling. That’s where trip insurance comes in handy. A travel medical insurance plan gives you peace of mind for your trip, whether you’re vacationing, traveling for business, or even as part of an organized tour group. It’s more than just peace of mind. Travel medical … Read more

What is battleface travel insurance?

We’re a full-stack global company enabling customers and partners to easily select travel insurance products and services that suit their needs. Access to embedded products, relevant benefits and responsive customer service from any device, any time, any place – welcome to a better travel insurance experience. Welcome to battleface.

What is Robin Assist?

Robin Assist is the brand name for our suite of services including claims and 24/7 responsive customer service, emergency travel and medical assistance from any device, any time, any place. Our operations team consists of multi-lingual, talented humans who come from extensive travel insurance service backgrounds. Robin Assist can help arrange for emergency medical evacuations … Read more

I submitted a claim; how long should it take to hear back?

Once you’ve submitted your claim, we’ll get back to you as quickly as possible and usually within 5 business days. At times the process can take longer- at most it can take up to 10 business days once we receive all the information needed to process your claim. If you are experiencing a wait that … Read more

How do I submit a claim?

If something happens before or during your trip and you want to make a claim, you can submit it online. We recommend bringing a print-out of your insurance documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number … Read more