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Are there any hidden fees or charges?

No. We are committed to treating our customers fairly and are transparent in everything we do. When buying a policy with us, you will not pay us a fee. Instead we receive a commission from the insurance carriers that we work with.

What happens in case of emergencies?

We strongly recommend that you provide your battleface policy and contact information to your travel companies, friends or family members. In case of an emergency, if you are not able to reach us, your next of kin should be able to contact us 24/7 through: Email: [email protected] Tel: +1.855.998.2928 or +1.571.441.0775

Does the insurance provide for emergency evacuation due to social unrest in the area of travel?

No. The Emergency Evacuation and Repatriation of Remains benefit only applies to medically related emergencies. If a service is not covered by your insurance policy, Robin Assist is a 24/7 assistance company can help make the arrangements for events such as political unrest. You would be responsible for any costs incurred. For the full list … Read more

Does the insurance provide doctor support in coordination with local medical teams when traveling overseas?

Yes, the Robin Assist medical advisory teams consists of physicians and nurses who provide oversight to recommended emergency assistance services. They will usually coordinate with the local attending medical teams when obtaining medical and necessary case information. For medical evacuation and transportation, based on Fit to Travel recommendations, patients are often accompanied by a physician, … Read more

Does the insurance provide emergency medical transfer from hospital to airport?

If it’s medically necessary, Robin Assist will arrange for transfers from the hospital to the airport. Medical evacuation transportation is bed-to-bed service when patients are moved to another location or home. If the patient needs to get to a hospital or be transported from the hospital back home, a bed-to-bed service is facilitated.

Does it include commercial / private medical air transportation such as an air ambulance?

The type of aircraft used in a medical evacuation and transportation will depend on a variety of factors including the nature of the case, medical diagnosis, the patient’s Fit to Travel status, distance, and attending medical crew required. Transportation may take place via air ambulance, commercial airline with medical escorts, ground ambulances, and private motor … Read more

What type of medical transportation is provided?

Depending on the location, the patient’s medical condition and needs, and the adequacy of local medical facilities, there are times when transportation back home is the appropriate choice. Every situation is different–that’s why the Robin Assist medical team will coordinate with treating medical facilities, attending physicians and next of kin when determining medical evacuation services.

Does the insurance provide emergency medical transportation back to the US?

Travelers will need Emergency Evacuation and Repatriation of Remains coverage in order to be eligible. Medically necessary evacuation would be available for the transportation of a traveler to the nearest adequate medical facility or home. Every situation is different but, in general, it’s a two-step process when arranging for medical transportation back home: Step 1 … Read more

Does the insurance offer benefits in the event of death while traveling (death benefit, return of mortal remains, etc.)?

There are two benefits that could apply here (if selected or included with your plan): Accidental Death & Dismemberment: This benefit provides a cash payment in the event of accidental loss of life or limb during a covered trip. Repatriation of Remains: In the event of your death while traveling, this coverage (Emergency Evacuation and … Read more

Does the insurance cover quarantine due to COVID-19?

If you are diagnosed with COVID-19 and required to quarantine, you may have coverage under your policy. For example: If you contract COVID-19 at your destination, Trip Delay coverage may cover additional expenses you incur If you contract COVID-19 before your trip (and after you’ve purchased your policy), you may be covered under Trip Cancellation … Read more

Standard Benefits	Sum Insured	Excess
Emergency Medical	Unlimited	Yes
Funeral Expense Abroad	AUD 20,000	No
Hospital Benefit and Confinement	AUD 50 per day Up to AUD 1,000	No
Airfare Reimbursement	Up to AUD 2,500	Yes

Optional Benefits	Sum Insured	Excess
Trip Cancellation	Up to AUD 40,000	Yes
Trip Interruption	Up to AUD 40,000	Yes
Travel Delay	AUD 50 per 6 hours Up to AUD 2,000	No
Personal Accident	AUD 25,000	No
Personal Liability	Up to AUD 2,500,000	No

Luggage and personal effects	Up to AUD 10,000	Yes
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Please contact battleface for more information.

Benefit	Limit
Trip Cancellation Package (Required for VA and WA residents)
Trip Cancellation	100% of trip cost (up to a maximum of $20,000 per person)
Single Occupancy	Up to trip cost
Cancel for Any Reason (Not available to NY residents)	Up to 75% of trip cost Up to 50% of trip costs in FL
Trip Interruption	Up 150% of trip cost
Delay Package
Trip Delay Package	Up to $200 per day and $2,500 per trip
Missed Connection	Up to $1,000 per covered trip
Baggage Package – Excess
Baggage and Personal Effects	Up to $2,500 $100 deductible applies
Baggage Delay	Up to $100 per day and $500 per trip
Travel Medical Package – Excess (Required for IN residents) AK, CO, ID, ND, NH – Primary
Travel Medical Expense – Adventure sports included	Up to $100,000 ($50,000 for NH residents) $50 deductible applies
Emergency Dental	Up to $750
Emergency Evacuation and Repatriation of Remains	Up to $500,000 ($1,000,000 for NH residents)
Accidental Death & Dismemberment	Select $100,000, $250,000, or $500,000 ($50,000 maximum for NH residents)
Pet Medical Package (Not availble for FL residents)
Pet Medical Expense	Up to $2,000 $100 deductible applies
Pet Return	Up to $500
Rental Vehicle Damage – Primary (Not available to FL residents)	Up to $35,000 per rented vehicle- Primary $250 deductible for loss greater than $2,000
Vacation Rental Damage	Select $1,500, $3,000 or $5,000 per vacation rental reservation
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

Benefit	Limit
Trip Interruption	US $2,000
Emergency Medical Expenses,Evacuation and Repatriation of Mortal Remains	US $10,000,000 (excess US $250)
Hospital Benefit	US $25 per day, maximum US $100
Personal Accident	up to US $5,000
Baggage Loss or Delay	up to US $2,000 (excess US $250 or US $50)
Personal Money and Passport, limited to 250 in respect of cash	US $500 (excess US $250) *** Limited to US $250 in respect of cash
Trip Delay	Maximum US $200 per day up to US $2,500
Missed Connection	Maximum of US $1,000 per covered trip
Personal Liability	US $500,000
Optional Benefits	Limit
Business Extension	up to US $1,000 (excess US $100)
Winter Sports (Ski Equipment)	up to US $750 (excess US $50 or US $100)
Personal Accident	up to US $250,000
Baggage	up to US $10,000
Important notes: Winter Sports optional cover, where selected, does not extend to the Personal Liability benefit under Section G of the policy Travellers up to the age of 79 can purchase this product. Cover for illness is not available for those aged 75 years or over

Benefit	Limit
Trip Cancellation Package
Trip Cancellation	100% of trip cost (up to a maximum of $20,000)
Single Occupancy	Up to trip cost
Cancel for Any Reason	Up to 75% of trip cost Up to 50% of trip costs in FL
Trip Interruption	150% of trip cost
Delay Package
Trip Delay	Maximum $200 per day up to $2,500
Missed Connection	Maximum of $1,000 per covered trip
Baggage Package – Excess
Baggage and Personal Effects	$2,500 $100 Deductible
Baggage Delay	$100 per day up to a maximum of $500
Travel Medical Package – Excess AK, CO, ID, ND, NH – Primary
Travel Medical Expense – Adventure sports included	$100,000 $50,000 in NH $50 Deductible
Emergency Dental	$750
Emergency Evacuation and Repatriation of Remains	Up to $500,000 Up to $1,000,000 in NH
Accidental Death & Dismemberment	$100,000 or $250,000 or $500,000
Pet Medical Package
Pet Medical Expense	Up to $2,000 $100 Deductible
Pet Return	Up to $500
Rental Vehicle Damage – Primary	Up to $35,000 per rented vehicle- Primary $250 Deductible for loss greater than $2,000
Vacation Rental Damage	$1,500 or $3,000 or $5,000
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.

COVERAGE	MAXIMUM LIMITS PER ANNUAL POLICY TERM
Trip Cancellation	Select your limit: $1,500 / $3,000 / $5,000
Trip Interruption	150% of Trip Cancellation Limit
Single Occupancy	up to Trip Cancellation Limit
Trip Delay	$200 per day up to $1,000
Missed Connection	$1,000
Baggage and Personal Effects	$2,000 / $1,000 per item
Baggage Delay	$100 per day, up to a maximum of $750
Travel Medical Expense	$250,000 / $50,000 in NH
Emergency Dental	$750
Hospital Room & Board	$200 / day
Emergency Evacuation and Repatriation of Remains	$500,000
These are only brief description(s) of the coverage(s). The policy will contain reductions, limitations, exclusion, and termination provisions. Full details of each coverage are contained in the policy document. Please read the policy carefully to fully understand the coverages, terms conditions, limits, and exclusions. If there are any conflicts or discrepancies between the descriptions above and the policy or any point is not covered above, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact battleface for more information.