Are there any hidden fees or charges?

No. We are committed to treating our customers fairly and are transparent in everything we do. When buying a policy with us, you will not pay us a fee. Instead we receive a commission from the insurance carriers that we work with.

What happens in case of emergencies?

We strongly recommend that you provide your battleface policy and contact information to your travel companies, friends or family members. In case of an emergency, if you are not able to reach us, your next of kin should be able to contact us 24/7 through: Email: [email protected] Tel: +1.855.998.2928 or +1.571.441.0775

Does the insurance provide doctor support in coordination with local medical teams when traveling overseas?

Yes, the Robin Assist medical advisory teams consists of physicians and nurses who provide oversight to recommended emergency assistance services. They will usually coordinate with the local attending medical teams when obtaining medical and necessary case information. For medical evacuation and transportation, based on Fit to Travel recommendations, patients are often accompanied by a physician, … Read more

Does the insurance provide emergency medical transfer from hospital to airport?

If it’s medically necessary, Robin Assist will arrange for transfers from the hospital to the airport. Medical evacuation transportation is bed-to-bed service when patients are moved to another location or home. If the patient needs to get to a hospital or be transported from the hospital back home, a bed-to-bed service is facilitated.

What type of medical transportation is provided?

Depending on the location, the patient’s medical condition and needs, and the adequacy of local medical facilities, there are times when transportation back home is the appropriate choice. Every situation is different–that’s why the Robin Assist medical team will coordinate with treating medical facilities, attending physicians and next of kin when determining medical evacuation services.

Does the insurance provide emergency medical transportation back to the US?

Travelers will need Emergency Evacuation and Repatriation of Remains coverage in order to be eligible. Medically necessary evacuation would be available for the transportation of a traveler to the nearest adequate medical facility or home. Every situation is different but, in general, it’s a two-step process when arranging for medical transportation back home: Step 1 … Read more

Does the insurance cover quarantine due to COVID-19?

If you are diagnosed with COVID-19 and required to quarantine, you may have coverage under your policy. For example: If you contract COVID-19 at your destination, Trip Delay coverage may cover additional expenses you incur If you contract COVID-19 before your trip (and after you’ve purchased your policy), you may be covered under Trip Cancellation … Read more